- ANCHOR & CREW
- Delivery & Returns
Delivery & Returns
Thoughtful And Personal Packaging With Super Quick Delivery
All ANCHOR & CREW orders are dispatched the very same working day if your order is placed with us before the local time shown in the delivery counter that is displayed beneath the blue bar across the header of this website (For Great Britain this is 4pm GMT & BST). All items are dispatched within a 100% recyclable, sealed and padded package, and come with a white fabric pouch, one year warranty card and a personally signed note from your item's designer. If your purchased item is worth over £50.00, you will also receive a collectable ANCHOR & CREW tin along with the pouch. Thoughtful and personal, ANCHOR & CREW wanted the opening of your package to be an experience because it all starts and ends with the details. Less is More.
You will be notified via email at all stages of the checkout process when your order is confirmed as successful and when we have dispatched your order. If you choose to checkout via one of our alternative payment options of PayPal, Apple Pay, Amazon Pay or Google Pay, you may also receive a second confirmation email (please check your junk email folder).
Every UK order of in stock item(s) is dispatched the same working day using Royal Mail Recorded Postage as standard regardless of the item's size. At ANCHOR & CREW we like to make sure our customers come first and so our standard Recorded option is above and beyond the typical Royal Mail First Class, enabling a degree of postage insurance, basic tracking and a signature-on-receipt. Your item(s) should arrive to a UK address within 2-3 working days (in 99% of occasions, except The Highlands and Channel Islands) and the Royal Mail Recorded Postage is entirely FREE if you spend over £20.00 on your order, or £5.00 as standard if less.
Do you want your order to be guaranteed for the next working day in the UK? With an upgrade at checkout to Special Next Day Delivery, your in stock item(s) will be shipped the same working day and definitely arrive the next working day before 1pm. This method provides extensive postage insurance, detailed tracking information and a signature-on-receipt, and costs £5.00 extra.
International Delivery (Up To 10 Days)
For all international shipping addresses, our International Courier Delivery service is entirely FREE if you spend over £51.00 on your order, or £5.00 as standard if less.
For all EU orders, there are no extra import duties or taxes to pay. In accordance with new EU laws effective 1 July 2021, our checkout will charge your local EU country tax rate and all applicable taxes will be paid as part of your ANCHOR & CREW checkout process rather than at the time of importing your delivery.
For all non-EU international shipping addresses, taxes are not charged within your checkout and additional taxes may be required to be paid to import your delivery. Many countries have thresholds in which deliveries under their set values are tax and duty free. If you do not know your country's import thresholds, please check with your local authority for more information.
We can ship to virtually any address in the world. We work with all of UPS, TNT, DHL and Royal Mail, and will choose the most appropriate delivery provider for the final destination address. Provision of tracking and signature-on-receipt will depend on the destination country and their customs officer policies. We work hard to secure our delivery network and ANCHOR & CREW delivers to Europe, USA and Australasia frequently.
VAT Refunds on International Delivery
All VAT charges are automatically discounted at checkout should you be purchasing from an international address - you do not need to do anything other than proceed through the checkout process.
Returns & Refunds
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Please contact us immediately via phone on (+44) 1332 986060 or contact us online to ensure the item has not yet dispatched. Please let us know your name, address details and order number to cancel your order.
When you order any ANCHOR & CREW item(s) online, you are entitled to a cooling off period after dispatch within which you can return your unused item(s) for a full refund without any penalty. Our cooling off period is 28 days. If you wish to return any purchased item(s) you have a duty to keep them in your possession and to take reasonable care of them until you return them. If you would like to return your order for a full refund or exchange your item, please contact us via phone on (+44) 1332 986060 or contact us online and we will make suitable arrangements. Goods must be returned in their original condition, including our branded tin packaging and guarantees, within the cooling off period. We cannot accept returns and issue refunds on any used items that are either unwanted or non-faulty.
Returns Delivery Address: ANCHOR & CREW, Banks Mill, 71 Bridge Street, Derby. DE1 3LB (Great Britain)
We recommend that you return items to us via Royal Mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in return-post. Please note that return postage for refunded item(s) will not be refunded. Should you be sent a faulty item, we will of course reimburse you fully. Please allow 1 full working day for returns to be processed once they reach us and a further 1 day for any refund to appear in your account due to bank clearances.
Accepted Payment Methods
We accept various international payment methods, cards and currencies at our checkout and also offer PayPal, Apple Pay, Amazon Pay and Google Pay as alternative payment options. The logos of our accepted cards can be found in the footer of this website.
All customer orders made via ANCHOR & CREW are processed via Barclays Merchant Services and are hosted securely by the external platforms of our card payment gateways: Square, PayPal, Apple Pay, Amazon Pay or Google Pay. This website uses the highest standard form of GeoTrust web encryption with advanced SSL security.
While we continually monitor and maintain to have only in-stock items available to purchase online at any point in time, we will notify you immediately of any problems regarding your purchase. For any queries about our delivery options, please contact us online or phone us on (+44) 1332 986060.