- ANCHOR & CREW
- Delivery & Returns
Delivery & Returns
Thoughtful And Personal Packaging With Super Quick Delivery
All ANCHOR & CREW orders are dispatched the very same working day if your order is placed with us before the local time shown in the delivery counter that is displayed beneath the blue bar across the header of this website (For Great Britain this is 4pm GMT & BST). All items are dispatched within a 100% recyclable, sealed and padded package, and come with a white fabric pouch, one year warranty card and a personally signed note from your item's designer. If your purchased item is worth over £50.00, you will also receive a collectable ANCHOR & CREW tin along with the pouch. Thoughtful and personal, ANCHOR & CREW wanted the opening of your package to be an experience because it all starts and ends with the details. Less is More.
You will notified via email at all stages of the checkout process when your order is confirmed as successful and when we have dispatched your order. If you choose to checkout via one of our alternative payment options of PayPal, Apple Pay or Amazon Pay, you may also receive a second confirmation email (please check your junk email folder).
Christmas Period Delivery Information
Helping you shop with confidence this Christmastime, below are three important pieces of information that we hope you will enjoy:
** Receive a FREE upgrade to Guaranteed UK Delivery on all UK orders with a final retail value over £100. No code necessary, valid until Thursday 21st December 2017. Subject to Royal Mail's delivery T&C's.
** FREE Extended Returns Until 12th January 2018. All items ordered from the Official ANCHOR & CREW webstore between 28th November 2017 - 24th December 2017 are valid for an extended return and/or refund period until 12th January 2018.
** Last guaranteed for Christmas postage dates: UK: Standard ANCHOR & CREW Recorded Delivery - Wednesday 20th December / Guaranteed Delivery - Thursday 21st December; International: 16th December.
Every UK order is dispatched using FREE First Class Recorded Royal Mail Postage as standard regardless of the item's size and value. At ANCHOR & CREW, we like to make sure our customers come first, and so our Recorded option as standard is above and beyond the typical Royal Mail First Class, enabling us to know when you have received the item, have a receipt-on-delivery and have a degree of postage insurance. Your item(s) should arrive to a UK address within 1-2 working days (in 99% of occasions, except The Highlands and Channel Islands).
Want your order to be absolutely guaranteed for the next working day in the UK? With an upgrade at checkout to Special Next Day Delivery, your in stock item(s) will be shipped the same working day and definitely arrive the next working day before 1pm. This method provides detailed tracking information, extensive postage insurance and a signature-on-receipt. This delivery option is £3.00 extra.
International Delivery (EU: 2-4 Days, Rest of World: Up To 10 Days)
We can ship to virtually any address in the world. We work with all of UPS, TNT, DHL and Royal Mail, and will chose the most appropriate delivery provider for the final destination address. Provision of tracking and signature-on-receipt will depend on the destination country and their customs officer policies. We work hard to secure our delivery network and ANCHOR & CREW delivers to Europe, USA and Australasia frequently.
If your address is within the EU Eurozone, your item(s) should arrive within 2-4 working days, and if Rest of World within 10 working days (in 99% of occasions). For both, International Courier Delivery is £4.00. If you spend over £80.00, you will be automatically upgraded to FREE International Courier Delivery.
VAT Refunds on International Delivery
All VAT charges are automatically discounted at checkout should you be purchasing from an international address - you do not need to do anything other than proceed through the checkout process.
Returns & Refunds
If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Please contact us immediately via phone on (+44) 1332 986060 or contact us online to ensure the item has not yet dispatched. Please let us know your name, address details and order number to cancel your order.
When you order any ANCHOR & CREW item(s) online, you are entitled to a cooling off period after dispatch within which you can return your item(s) for a full refund without any penalty. Our cooling off period is 28 days. If you wish to return any purchased item(s) you have a duty to keep them in your possession and to take reasonable care of them until you return them. If you would like to return your order for a full refund or exchange your item, please contact us via phone on (+44) 1332 986060 or contact us online and we will make suitable arrangements. Goods must be returned in their original condition, including our branded tin packaging and guarantees, within the cooling off period.
Returns Delivery Address: ANCHOR & CREW, Banks Mill, 71 Bridge Street, Derby. DE1 3LB (Great Britain)
We recommend that you return items to us via Royal Mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in return-post. Please note that return postage for refunded item(s) will not be refunded. Should you be sent a faulty item, we will of course reimburse you fully. Please allow 1 full working day for returns to be processed once they reach us and a further 1 day for any refund to appear in your account due to bank clearances.
Accepted Payment Methods
We accept global payment methods, cards and currencies at our checkout and also offer PayPal, Apple Pay and Amazon Pay as alternative payment options. The logos of our accepted cards can be found in the footer of this website, and the full list includes: Visa, Visa Electron, Mastercard, Maestro, American Express, Diners Club, Discover, SEPA, Sofort, Bancontact, Giropay, Carte Bancaire, Dotpay, iDeal, Finnish e-banking, 7-Eleven Mol Pay, Qiwi Wallet, Yandex Money, Webmoney, Alfa-Click, Sberbank, Promsvyazbank, Alipay and Wechat Pay.
All customer orders made via ANCHOR & CREW are processed via Barclays Merchant Services and are hosted securely by the external platforms of either our card payment gateway, PayPal, Amazon Pay or Apple Pay. This website uses the highest standard form of GeoTrust web encryption with advanced SSL security.
While we continually monitor and maintain to have only in-stock items available to purchase online at any point in time, we will notify you immediately of any problems regarding your purchase. For any queries about our delivery options, please contact us online or phone us on (+44) 1332 986060