Terms & Conditions / Your Privacy

Anchor And Crew Terms And Conditions

We're Always Transparent, But Here's Some More Important Info

In these Terms & Conditions "We" and "us" means ANCHOR & CREW, which is a trading name of Anchor And Crew Ltd. "You" means the person placing an order. "The contract is agreed" by completing and submitting an electronic order form, where you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed. "Working days" means all days other than Saturdays, Sundays and English statutory and public holidays. By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. By continuing to use this website, you are indicating that you accept these Terms & Conditions of use. 

Ordering From The Official ANCHOR & CREW Website

By completing and submitting an order via the internet, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will be dispatched only once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised. Certain steps are followed for a contract to be formed, as described below, after you have placed your order.

1. We will send you an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us. If you choose to checkout via one of our alternative payment options of PayPal, Apple Pay or Amazon Pay, you may also receive a second confirmation email (please check your junk email folder).

2. When we dispatch your item(s) from our stores, we will send you a confirmation email. This means we formally accept the order, and are obliged to fulfil the order.

We do not have to accept your purchase(s), if for example: we do not have the goods in stock; your payment is not authorised; or there is an error on our website regarding the price or other details of the goods.

Website Content

We own the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale through this website. You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below). You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our contact us page to apply for permission to reproduce the website. While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products.

Privacy Policy

ANCHOR & CREW is the sole owner of the information collected on this site and your consent must be given for us to use your data, for example via our email newsletter subscription tick box. We guarantee we will not sell, share, or rent this information to others, other than to trusted third parties for the purpose of providing you with an expected customer service.

Trusted third parties include, for example, our credit card processors (Barclays), our payment gateways (Amazon / Apple Pay / Amazon Pay / Adyen), our delivery couriers (Royal Mail / DHL / FedEx) and so on, who will all process your data only so far as is necessary to perform their specific services. Whenever we collect or process any of your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected, for example, processing your order's respective card payment, or retaining your order history in your online account to allow for a better customer experience and satisfy our contractural obligation towards offering you product warranties. Each trusted third party may also only use your data for the exact purposes we specify in our contracts with them, and your consent is given for this data exchange at the time you supply your personal data.

We know how much data security matters and we take appropriate steps to protect this for you. All orders are processed via Barclays Merchant Services and are hosted securely by the external platforms of either our card payment gateway (Adyen), PayPal, Amazon Pay or Apple Pay. We use the highest standard form of GeoTrust web encryption (https://) with advanced SSL security. All access to your personal data is password-protected (at both your personal online account level and in our back-office operations), and sensitive data such as payment card information is secured and tokenised via any transmissions. We regularly monitor our system for possible vulnerabilities and attacks, and regularly change our back-office operations' passwords to maintain security.

For legal compliance if the law requires us to, we may need to collect and process your data further, for example, we have access to fraudalent credit card attempts and scores that we can pass on to law enforcement to counter criminal activity.

This statement sets out how we use the information we collect from you via the website - your use of the website signifies your acceptance of the terms under our Terms & Conditions. We shall at all times comply with the provisions and obligations imposed by the Data Protection Act 1984, the Data Protection Act 1998 and the European General Data Protection Regulation (GDPR) 2018. For further information, please contact our dedicated email address: yourprivacy[at]anchorandcrew.com

Collecting Your Data & Cookies

We collect data via cookies, tiny text files that are stored on your web-browser when you visit our website. By continuing to browse this website you consent to their usage, though you are free to manage their presence via your browser's setting at any time. Please note that for any order processing to successfully process, cookies will need to be enabled.

Cookies can't harm your computer in any way and this website doesn't store personally identifiable information such as credit card details in any cookies that we create, however we do use encrypted information gathered from them to help improve your user experience. Cookies are used on this website for functionality reasons to allow you to navigate and use all our features, for example 'add to checkout'; for analytics (for example, Google) to help us measure and improve our website towards improving your shopping experience; for customer preferences, to remember certain settings you chose to make your experience seamless and friction-less; and for advertising, to deliver ads relevant to you. For such marketing purposes, cookies enable re-marketing channels (for example, Facebook / Instagram) to show you products that might interest you while you’re browsing the internet. You may also see banners on other selected websites and their presence and product-recommendation intelligence are both based on cookies.

Data about you can be collected when you browse this website, make an online purchase, check out as a guest (only transaction-based data is collected), create an online account with us, sign up to our newsletters (subject to GDPR 2018 compliance), enter prize draws or competitions, review our products and services, and so on. To maintain our very high level of customer service, data such as online live chat history or initiated account email conversations are retained, though please note, we will never ask you for sensitive information via these methods, for example, date of birth or credit card information.

Your Rights Over Your Data

Your rights to your data are important to us, and you have the right to request:

1. Access to the personal data that we hold about you, free of charge in most cases.

2. The correction of your personal data when incorrect, out of date or incomplete.

3. The ability of us ceasing to use your personal data for direct marketing (either through specific channels such as email, or all channels).

4. An understanding of how your personal information is being used.

5. Us to co-operate in any complaints you make to your data protection regulator (in the UK, the Information Commissioner’s Officer).

To contact us on any matter regarding your online data, please email us at our dedicated email address: yourprivacy[at]anchorandcrew.com (if we choose not to action your request we will explain to you the reasons for our refusal. Please allow 2-3 working days for our team to process your request). To ask for any of your customer order information to be amended, for whatever reason, please update your online account or contact our customer services. To stop receiving marketing communications from us via email you can easily unsubscribe by clicking the link found in each email's footer that we send.

We only process your collected data for legitimate and legal interests, for example, emailing you the news of competitions, new product launches and special offers, or successfully processing your order via our payment gateways. You have the right to change your mind at any time and withdraw your previously-given consent and we must always comply with any request. In the event of you wishing to amend any details or withdraw consent, we will always ask you to verify your identity prior to proceeding with any request that you make in order to protect the confidentiality of your information.

EXPLORIN'BOX: A side project of ANCHOR & CREW which involves the sharing of explorative travel photography / ideas into the recipient's inbox from time to time, forever free, and is available to subscribe online here. An initiative conceived out of the idea that everyone receives too many bad-emails and that we'd like to deliver a smile instead, subscribers' details are kept entirely isolated and used only for the sole purpose of delivering EXPLORIN'BOX emails. An exclusive side-project, the same rights are effective.

These privacy rights may be updated in compliance with any future laws and regulations. If we make any significant changes, we will contact you to let you know to ensure that you can review our changes and make an informed decision about your data.

External Issues & Third Party Links

You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect. We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable. If you use our website to deal with a third party, it is up to you to read and abide by the Terms & Conditions of such third parties. The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.

Special Offers

Free gift offers are only valid while stocks last. If you return an item during our 28 day cooling off period within which you received with a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected. Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected. Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at Checkout before any postage or packaging charges are applied.

Liabilities

We take no responsibility for any loss or damage suffered as a result of our webstore service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention. We are liable for: loss, damage, death or personal injury resulting from our negligence, any fraudulent misrepresentations, and the quality of our purchased goods.

Changes To These Terms & Conditions

We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying goods online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying goods online, please stop using the website and do not place any further orders.

English Law & Trading Name

These Terms & Conditions for buying goods online are governed by the law of England and you and we agree to use the English courts if there is any dispute between us. If any part of these Terms & Conditions for buying goods online is found to be invalid by law, the rest of them remain valid and enforceable.

ANCHOR & CREW is registered in England under Company number: 10063996 with VAT Registration no. 237 3479 87. Address: ANCHOR & CREW, Banks Mill, 71 Bridge Street, Derby. DE1 3LB (Great Britain)