- ANCHOR & CREW
- Product Guarantee
Product Guarantee And Care Advice
Thank you for purchasing and enjoying your official ANCHOR & CREW product. Though we have every confidence that all our products are of the highest quality, issues inevitably occur from time to time. Every original ANCHOR & CREW accessory has a 1-year brand warranty against manufacture defects from date of purchase. Please note, proper care should be taken to maintain your product(s)' high quality and life-long durability, and that this guarantee does not cover against damage that has occurred due to maltreatment.
A great amount of energy is placed into the completion of any product's design and manufacturing, where all our raw materials are sourced locally and our team actively supports fellow manufacturers, each consequently ensuring that our high quality is maintained. With our rope hand wound, certified Navy grade and used by the GB Royal Navy, our silver purely .925 sterling and hallmarked accordingly, our leather natural and genuine, and our watch mechanisms made by Citizen, there is never any consideration of poor quality. As we like to publicly mention, some brands may want to process the silver coating of a base metal, fabricate a look and then advertise their products as high quality, but that's their choice, we won't.
Our product guarantee is honoured by the official guarantee card that you would have received within the packaging of any purchase of a genuine ANCHOR & CREW product. Detailed on this card is your Model Number, Date of Purchase and Place of Purchase. Should your item be within it's 1-year brand warranty period, and you wish to return your item for repair or possible replacement, please login to your account area and request a return.
Every ANCHOR & CREW accessory features .925 sterling silver and to maintain your product's inherent quality and durability, we advise the following care:
- Avoid wearing with prolonged water (any temperature) or steam contact. The material(s) will show signs of wear over time.
- Avoid wearing during any sport for personal safety reasons.
- Avoid spray perfume, hairspray or all types of make-up, as well as coming in contact with cleaning products in case of decolouring the material(s).
- When your product(s) is not being worn, the presentation packaging will keep your item(s) clean and safe.
For cleaning your accesssory, silver-only parts may be cleaned with either a 'silver cleaning cloth' or water, soap and dried with a soft cloth; the rope is salt-waterproof and thereby most dirt should easily clean off with clean water. We do not recommend cleaning leather via any method due to leather's natural surface finish. Should you wish to contact us to discuss any unique issues or concerns, please contact us online.